The general conditions for offering accommodation services are part of the contract between t.o. Croatia Holidays, Ivica Dajak, Bana Josipa Jelačića 29, 20250 Orebić, OIB: 82943151895 (further: ‘Agency’) as travel agency and the traveller who accepts offered service (further: ‘Traveller’). Everything that is listed in the general conditions represents a legal commitment for the Traveller, as well as for the Agency. General conditions are published on the Agency web site.
Agency offers services of the offered accommodation units solely as the intermediary, on behalf of service provider, in unchanged conditions and without further services.
All information, data and photographs related to accommodation units are gathered from service providers. Although information is verified, and part of photographs is taken by Agency staff, Agency isn’t liable for mistakes, oversights or delays in updating that part of the content of the offer.

Accommodation units are described according to the official evaluation by the local tourist organization in the process of issuing the rental permit.
Standard of the accommodation, food and other services are different in different places and countries, and not comparable. Agency offers services as listed on agency web sites, catalogues and other promo materials, and they may not be equal to offers of the same services by other salespoints.
If the traveller didn’t request specific room or the apartment, he will accept any officially registered accommodation unit in booked accommodation facility (hotel/villa...) as listed in the catalogue and the price list. If possible, Agency will try to meet any additional requests (comfort level, orientation, floor, view etc.), but it cannot guarantee to fulfil all additional requests.

All prices for services are listed for each accommodation unit, and include those services linked to the specific unit reserved by the Traveller.
Additional services are those services offered by the accommodation unit, but not included in the price. Traveller pays for those services separately. Additional services must be requested during reservation process.
Optional services are services provided by the Agency, but not bound to the offer of the given accommodation unit.
Prices of accommodation services are given in Euro, and recalculated in Croatian kuna by median exchange rate of CNB (Croatian national bank) on the date of settlement of the account being carried out. Agency reserves the right to change the price of the accommodation in case of changing of prices of the accommodation by the service provider.

Inquiries and reservation for accommodation units are accepted electronically, in written form or in person in the Agency office.
Reservation becomes valid by Traveller making the payment of advance as requested in the official offer received from the Agency (usually 15% to 30% of total price). Remaining part of the total price, as specified by each offer is paid either 21 days before arrival or immediately on arrival, depending of the terms for the accommodation facility in question and specified in the offer on which payment is based.
Payment is possible on bank account of the Agency or by credit card - by communicating to the Agency credit card data and agreement to charge the credit card – so that the agency can make the credit card transaction on the terminal.
After receiving the payment of the advance, Agency will issue voucher to the Traveller with exact specification of the booked services and specification of already processed payments, and the remaining payments schedule
Traveller is required to present the voucher to the service provider upon arrival to the accommodation unit. Service provider will provide services as described in the voucher. If payment of the total amount for the services on the voucher is not made, Traveller needs to pay remaining part immediately on arrival to the accommodation facility. If the traveller declines to make the payment, service provider is entitled not to provide the service. Service provider also has a right to refuse to provide accommodation to more people than specified on the voucher. Alternatively, service provider can accept additional people with additional payment on the spot.
By making the payment and confirming the reservation, Traveller confirms that he/she has read, understood and accepts these General conditions. This way everything in these General conditions becomes legally binding for both Agency and Traveller.
Note: All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site

Agency commits itself to assure to the traveller the accommodation in the reserved period, except in case of exceptional circumstances (war, riot, strike, terrorist activities, sanitary troubles, bad weather, intervention of the authorities etc.)
Agency can offer changes to the reserved accommodation or cancel the accommodation completely or partly, if before or during the time of the stay special circumstances appear that cannot be avoided or declined, and if they have appeared when agreement was closed, would have justified the decision of the Agency not to publish, book or confirm the reservations for the accommodation facility in question.
If the Traveller pays the advance for the reservation and the Agency is unable to fulfil it (online or by mistake in the offer) – Traveller will be offered an alternative.
If the Agency has the possibility to offer the Traveller an alternative, a change of the reserved accommodation can only be carried out with the permission of the Traveller. The alternative must be of the same or higher quality than the one initially reserved. If the Traveller accepts alternative which is more expensive than the initially offered one – he/she agrees to pay the difference in price. If the alternative is cheaper – Agency will return the difference to the Traveller.
Agency is obliged to immediately inform all arriving Travellers about any changes or cancellations of the reservation, immediately upon such a circumstance arise, and if Agency is unable to arrange an alternative accommodation – refund them fully.

If the Traveller wants to change or cancel the reservation, it has to be done in writing (e-mail, mail or fax). By “change” it’s considered if there is a change in the number of people, change of the dates of travel, at least 30 days before the reserved date of the beginning of use of the reserved services. If the change results in shortening of the reserved stay – Agency is entitled to charge a compensation in amount of proportional part of the paid advance, for the part of stay which is cancelled.
In the case that change of the reservation is not possible, and it results in Traveller giving up confirmed reservation, it’s considered to be one sided cancellation by the Traveller, and cancellation terms apply as described further bellow. Change of the accommodation unit, and any change within 30 days before beginning of the reserved stay, or during stay is considered to be the cancellation of the reservation.
In case of cancellation, Agency charges compensation in amount of total paid advance for reservation confirmation (usually between 15% and 30% of total amount). If terms of the booking for accommodation facility require payment of the total sum 21 day or less before arrival, and written cancellation is delivered less than 21 days before arrival, cancellation fee amounts to 100% of total price of the reserved services.
If the Traveller doesn’t check in until midnight on the day of the beginning of the reservation, and he/she didn’t contact the Agency or the service provider, reservation is considered to be cancelled and cancellation fees apply as above.
If the costs to the Agency are in fact higher than above fees, Agency is entitled to charge the difference.

Agency is bound to make sure all the services are carried out professionally on its part, as well as that of the accommodation facility. Also, the Agency is bound to make sure that all the rights of the Traveller are managed according to the common law.
The Agency is bound to make sure that the Traveller gets all the service included in the rented accommodation. Furthermore, the Agency has to answer to the traveller in the case of non-performance of the services expected.
The agency will not be held responsible for the lack of a service that is caused by higher forces, or by inevitable delays in transportation, where the transporters are not in fault – according to the international rules and regulations. In these cases, the Traveller is responsible for all additional costs that may apply.

The Traveller commits itself to the following:
• to have on hand all valid travel documents. All costs for loss or theft of the documents during the travel period are carried by the Traveller.
• to respect the customs formalities, and the rules for the foreign currency of the Republic of Croatia, as well as other countries visited during the travel.
• to respect the rules and regulations of the rented accommodation unit, and to collaborate with the Accommodation facility accordingly.
• upon arrival to the rented accommodation unit, the Traveller is expected to present the given voucher, where the number of people and type of service to be offered are specified.
In case these obligations are disregarded, the Traveller is responsible for all additional fees that may apply, and for all damages the Traveller caused, and is bound to pay the damages to the service provider on the spot.

Luggage is carried at the risk of the Traveller and therefore a luggage insurance is recommended.
The Agency is not responsible for damage or loss of luggage, for theft of luggage, or valuables left in the accommodation unit. Reports for damage or loss of luggage should be made to the accommodation facility and to the nearest police station.

The Traveller can, trough the Agency as the mediator/agent of insurance company Euroherc osiguranje d.d.,, branch Dubrovnik, purchase an travel insurance policy including any of the following: insurance against risks of accidents, travel health insurance, travel insurance from loss or damage of luggage, private liability insurance, trip cancellation insurance.
Insurance is not included in the price of the booked services, and, if wanted, must be purchased separately.
Information about coverage, and terms of insurance packages offered by Euroherc osiguranje d.d. can be found on the web site: https://www.euroherc.hr/en/travel-insurance/ .

Every traveller, holder of the contract, has the right to complain to the non-performance of the agreed service. If the services offered are not entirely fulfilled, or below the quality standard, the Traveller may require a partial compensation by submitting a written complaint. Every traveler has the right of complaint for not getting the paid service. Every complaint has to be submitted separately by the Traveller.
If the Traveller is not satisfied with a specific situation upon arrival, he is obligated to inform the representative of service provider (receptionist or owner of accommodation, etc.) as well as inform representative of the Agency or headquarters of the Agency in Orebić (e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. , phone 00-24h: +385 91 5296265) immediately, giving explanation to his dissatisfaction. The Traveller should contact representative of service provider first and try to get a satisfactory solution. The Traveller is obligated to cooperate with the service provider and the Agency in good will to solve the problem. If the Traveller accepts a proposed solution on the spot, Agency is not obligated to accept any further complaints.
If the problem is not solved, within 8 days after returning from the trip the Traveler has to deliver a complaint in writing to the Agency headquarters by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by regular mail to: T.O. Croatia Holidays, Bana Josipa Jelačića 29, 20250 Orebić, Croatia. Enclosing the written complaint, together with all documentation and photographs which proves the complaint. The Agency will consider only complete and documented complaints received within 8 days after the end of usage of the reserved services.
While the solving of complaint lasts, at most 14, that is 28 days after the complaint is made, the Traveller will not use any other person, UHPA, or other institution, or give the information in the media. Also, during this period, the Traveller agrees not to sue.
The highest compensation regarding a complaint can be the amount of the objected part of the service but cannot cover already used services or the complete amount for the accommodation used. That excludes the right of the Traveller to any compensation of non-material or optimal damage. The Agency cannot be considered responsible for weather conditions, sea temperature, or other similar situations or events that are unsatisfactory, and are not directly connected with quality of the reserved accommodation unit (bad weather, bad beach, public beach is far from the accommodation, traffic jams, crime or damage of property etc.).

The traveler and the agency will try to solve any disputes in good will, however in case of a judicial dispute, the court of justice is located in Korčula, with relevant law being Croatian law.

The information gathered through the reservation process are considered personal data and is protected by prescribed applicable Croatian regulations. It will be used for providing services to the Traveller, fulfilling legal obligations of the Traveller, the Agency and the service provider. It can also be used to protect legitimate business interests of the Traveller, the Agency or the service provider. By confirming the reservation, you confirm that the information provided in the booking form is true and correct and that you are familiar with the purpose of their collection and processing.